Privacy Policy
How we collect, use, and protect your personal information
Last Updated: September 16, 2025
At Truexyseries ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our circuit training programs in New Zealand.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for our circuit training programs
- Fill out contact forms on our website
- Subscribe to our newsletter
- Communicate with us via email or phone
- Participate in surveys or feedback forms
This information may include:
- Full name and contact details
- Email address and phone number
- Fitness goals and exercise preferences
- Emergency contact information
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or search terms used
- Device information and operating system
2. How We Use Your Information
We use your personal information for legitimate business purposes, including:
Service Delivery
- Providing circuit training programs and fitness services
- Scheduling and managing your workout sessions
- Customizing training programs to your fitness level
- Processing payments and managing memberships
Communication
- Responding to your inquiries and support requests
- Sending you program updates and important notices
- Providing fitness tips and wellness information (with your consent)
- Notifying you about schedule changes or special events
Business Operations
- Improving our services and website functionality
- Conducting research to enhance our training programs
- Ensuring the safety and security of our facilities
- Complying with legal and regulatory requirements
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processing companies
- Email marketing platforms
- Website hosting and maintenance providers
- Fitness equipment or software providers
Legal Requirements
We may disclose your information if required by law or if we believe it's necessary to:
- Comply with legal processes or government requests
- Protect the rights, property, or safety of Truexyseries, our users, or others
- Investigate potential violations of our terms of service
- Respond to emergency situations involving personal safety
Business Transfers
If Truexyseries is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, subject to appropriate privacy protections.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and updates
- Access controls limiting who can view your information
- Secure payment processing through certified providers
- Regular backup and recovery procedures
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
5. Your Privacy Rights
Under New Zealand privacy law, you have certain rights regarding your personal information:
Access and Correction
- Request access to the personal information we hold about you
- Ask us to correct any inaccurate or incomplete information
- Receive a copy of your personal information in a portable format
Control and Deletion
- Unsubscribe from our marketing communications at any time
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of certain data processing activities
Complaints
If you have concerns about how we handle your personal information, you can:
- Contact us directly using the information provided below
- File a complaint with the New Zealand Privacy Commissioner
- Seek resolution through appropriate dispute resolution mechanisms
To exercise your rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
7. International Data Transfers
Your information is primarily processed and stored in New Zealand. If we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with New Zealand privacy law.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:
- The nature of the information and how it is used
- Legal and regulatory requirements
- The need to resolve disputes or enforce agreements
- Your ongoing relationship with our services
9. Children's Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our systems.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this policy
- Sending you an email notification (if you have provided your email address)
- Providing notice through our services or other communications
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
16 Park Street
Hokitika 7810
New Zealand
We are committed to working with you to resolve any privacy concerns you may have.